-
Title
to the merchandise of the sales order does not pass
from our company to the
purchaser until the payment is received in full.
-
We
accept credit cards and money orders.
-
There
will be NO
COD
shipments.
-
All
prices are subject to change without notices.
-
All
merchandise shipped
VIA
United Parcel Service.
FOB
our factory unless other arrangements are made.
-
Our
company reserves the right to cancel any sales order
at any time by notifying the purchaser in writing
and refunding any monies received with regard to
that particular sales order.
-
Our
company will not be held liable for delays or
failures of shipments that are due to extreme
conditions that are beyond our company’s control.
Examples include but are not limited to: war,
strikes, natural disasters, shortage of supplies or
materials, and labor disturbances.
-
Timber
Wolf Forest Products, Inc. will guarantee all of its
products. Customers
may return any of the company’s products within 30
day of purchase for a replacement or credit with
prior authorization by Timber Wolf Forest Products.
Product must be returned in its original
condition. Returns
will not be accepted without the original invoice
and a numbered return authorization form.
All returns, that are not our fault, will be
subject to a 15% restocking charge.
Customer must pay freight on all
returns.
-
SHORTAGES:
Check number of packages with the quantity
shown on the packing slip.
If quantities do not tally, have carrier note
the shortage. If
missing packages do not show up in a few days,
advise us and we will help trace the missing
packages. While
we make every effort to insure complete packaging of
each shipment, mistakes do occur.
If you discover missing parts when you unpack
your shipment, contact us immediately.
We must be notified of any shortages within
10 days of receipt of shipment.
-
DAMAGED
MERCHANDISE: Concealed damage can occur from rough
handling by carriers.
The amount of this damage is collectable by
you from the carrier upon presentation of proper
claim. If
you find damage upon unpacking the shipment, call
the delivering carrier and ask for an inspection on
concealed damages.
DO NOT DESTROY PACKING MATERIALS until shipment is inspected and
claim is settled.
If you need help in dealing with a damage
claim, we will be happy to assist you.
-
FINISHING:
We do not endorse a particular brand or type
of finish. We
suggest you consult a local hardware or
specialty-finishing store to determine what finish
is best suited to your abilities.
